Revenues from online travel booking have grown by over 73% in the last 5 years. Almost 40% of all tour and activity bookings are being made online, out of which, 60% of leisure and 41% of business travelers make their own travel arrangements, generally via Internet.
The big question that is looming over businesses is that do they really need a Chatbot? In the current market dynamics, businesses tend to easily incline towards technologies that are futuristic. And there is no denying the fact that Chatbots are really cool. However, why would somebody want to spend his/her time and energy